FAQ

1. PRODUCTS
1.1 Do you only stock items that are of UK origin?
We offer products from the UK as well as global products. If you cannot see your product of interest on our website, please email us your requirements on sales@fmcgtrading.co.uk
1.2 Do you have any special/seasonal promotions?
Our regular promotions run monthly, and we also have weekly special promotions. Additionally, we run seasonal promotions for Easter, Eid, and Christmas. 
1.3 What are your payment terms?
Our payment terms are 30% deposit to place your order and 70% outstanding balance need to be cleared 48h before collection/delivery/loading.
How many items can I mix in one container? We provide calculation in our website. Please access: https://fmcgtrading.co.uk/
1.4 What is your minimum order requirement?
 Minimum order requirement is £3000.you can order by pallets or layers.

2. LOGISTICS 
2.1 What is the maximum limit allowed to load in containers?
The maximum weight and volume for container sizes are approximately as follows:
• 20ft container – Weight: 26000 kgs, Volume: 33 CBM
• 40ft HC container – Weight: 26000 kgs, Volume: 63 CBM
• 20 Reefer container – Weight: 26000 kgs, Volume: 26 CBM
• 40ft Reefer container – Weight: 26000 kgs, Volume: 58 CBM
We provide calculation in our website. Please access: https://fmcgtrading.co.uk/
2.2 Can you load goods without pallets?
Yes, we can load goods as requested: palletised, hand-balled or a mix of both. Please specify which you would prefer.
2.3 What documentation can you provide?
We provide all standard shipment documents such as the Invoice, Packing List and Bill of Lading. Depending on the destination of goods, we can also supply the Certificate of Origin, Certificate of Free Sale, Health Certificate and EUR 1. 
2.4 Can you provide images, barcode, and pallet logistics for products?
This information can be provided upon request.
2.5 Can you provide FOB or CIF prices?
Yes, CIF and FOB prices can be quoted upon request. Please quote the destination to receive a price.
2.6 What is the lead time for goods?
It will be agreed before you place order. 
2.7 Do you provide goods by air freight also?
Yes, we also provide goods by air freight. Please send across your enquiry from the website and email us on sales@fmcgtrading.co.uk specifying that you require the goods by air freight.

3. HOW TO ORDER 
3.1 How should I place my first order on website?
– First of all, you have to open trade account with us. Please check http://fmcgtrading.co.uk/about-us/. Add your products and add the relevant quantities to your basket, your order will be added into your system.
– Or contact via phone +44 207 018 2446/ WhatsApp +44 7833 122 435/ social media or email sales@fmcgtrading.co.uk
3.2 Who should I contact if the website does not work properly?
Please email us at sales@fmcgtrading.co.uk and we will be able to assist you.

Get In Touch

+44 207 018 2446

sales@fmcgtrading.co.uk