Welcome to FMCG Trading Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us directly.

1. Introduction FMCG Trading Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose, and protect personal information that we obtain about individuals (“you”, “your”).

2. Information We Collect We may collect and process the following data about you:

  • Personal Information: Name, email address, telephone number, and other contact details when you fill out forms on our website or contact us by phone or email.
  • Transactional Information: Details of transactions you carry out through our website and the fulfilment of your orders.
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information We use the information we collect in the following ways:

  • To provide our services: Including processing orders, managing accounts, and delivering products.
  • To improve our website: To ensure that content is presented most effectively for you and your device.
  • To communicate with you: Including responding to your enquiries, sending newsletters, and providing information about our products and services.
  • To conduct business transactions: Including verifying your identity, processing payments, and fulfilling legal obligations.

4. Legal Basis for Processing We process your personal data based on the following legal grounds:

  • Performance of a contract: Where the processing is necessary for the performance of a contract with you.
  • Legitimate interests: Where the processing is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Consent: Where you have given your consent to process your data for a specific purpose.

5. Sharing Your Information We do not sell, trade, or otherwise transfer to outside parties your personal information except as described in this policy:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as delivery companies and payment processors.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, please note that no transmission of data over the internet is completely secure.

7. Data Retention We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Your Rights Under UK data protection law, you have the following rights:

  • Access: To request access to your personal data.
  • Correction: To request correction of inaccurate or incomplete data.
  • Erasure: To request deletion of your personal data.
  • Restriction: To request restriction of processing your personal data.
  • Portability: To request the transfer of your personal data to another party.
  • Objection: To object to the processing of your personal data where we rely on legitimate interests.

To exercise any of these rights, please contact us at Sales@fmcgtrading.co.uk.

9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: Sales@fmcgtrading.co.uk

Thank you for choosing FMCG Trading Ltd. We value your privacy and are committed to protecting your personal information.